Shipping Policy & FAQs

Shipping Policy & FAQs

Contact & FAQs

Shipping FAQs

Do you offer same-day delivery in Sydney?

Yes. Same-day and other priority delivery services are available to eligible Sydney Metro addresses for qualifying orders. Enter your address at checkout to see the services available and applicable cut-off times.

How quickly will my order be dispatched?

Most in-stock orders are dispatched the same day, next business day or within two business days outside peak trading periods. Dispatch may take longer during major promotions, seasonal peaks or where an item requires additional processing.

Can I track my delivery?

Yes. Once your order has been dispatched, we'll email you tracking details from the relevant courier.

Can I have my order delivered to a PO Box or Parcel Locker?

Yes, using Standard Delivery only.

PO Boxes and Parcel Lockers aren't available for Same Day, Express, VIP 3-Hour or Evening delivery.

Is my address considered Urban or Regional?

Use the shipping rates calculator on this page to check whether your postcode is considered Urban or Regional.

Urban postcodes are listed on our postcode zones page. Other serviceable Australian postcodes are treated as Regional.

Some locations cannot be supplied due to liquor licensing restrictions or dry-zone requirements. The calculator will let you know if delivery isn't available to your postcode.

What are the shipping rates for regional areas?

Regional shipping rates are calculated based on your postcode and the items in your cart. Enter your postcode in the calculator on this page to see the rates available for your order.

Do you offer international shipping?

Shipping may be available to selected destinations outside Australia and New Zealand by arrangement. Contact our team with the destination and products you're interested in and we'll advise what's possible.

How are taxes and customs handled in my order?

International orders may be subject to local duties, taxes and customs charges on arrival. These vary by destination and are the responsibility of the recipient.

Australian GST is not applied to orders shipped to New Zealand. For other international destinations, contact our team if you need more information before placing your order.

Are there products I can’t buy from overseas?

Water, Beer, Cider and RTDs cannot be shipped to New Zealand. Contact sales@kentstreetcellars.com.au for a quote on excluded items.

Delivery Timeframes

All delivery timeframes are estimates and refer to business days, Monday to Friday. Live rates are shown at checkout, with courier availability depending on your order, stock location and delivery address.

Delays may occur during peak periods or due to courier network disruptions.

RegionStandardExpressSame Day/VIP
SYDNEY METRO1-4 Business DaysNext Business DaySame Day, VIP 3-Hour, Evening
NSW (OUTSIDE SYDNEY)2-8 Business Days1-2 Business DaysNot Available
VIC/ACT/QLD (METRO)3-6 Business Days1-2 Business DaysNot Available
SA/TAS/WA/NT (METRO)3-8 Business Days2-4 Business DaysNot Available
REGIONAL (ALL STATES)3-10 Business Days2-5 Business DaysNot Available
Delivery Cut-Off Times

Priority delivery services are available at checkout for eligible postcodes and qualifying products. Please place your order before the applicable AEST cut-off time below.

SERVICEDETAILSORDER BY
SAME DAY DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED BY EARLY EVENING.12:00 PM
VIP 3-HOUR DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED WITHIN 3 HOURS.2:00 PM
SAME EVENING DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED AFTER HOURS.1:00 PM
EXPRESS (ALL STATES)AUSTRALIA-WIDE. FAST-TRACK OPTIONS AVAILABLE1:00 PM

Australian Shipping

Free Delivery on all orders over $200 to all Australian Urban Areas

Check my shipping rates

Enter your postcode to check your shipping rates.

Shopping outside Australia?

Click below to check your shipping options.

STANDARDEXPRESS
5-10 Business days1-4 Business days

Product Exclusions

Water, Beer, Cider and RTDs are unable to be shipped to New Zealand. Please contact us if you would like a shipping quote for any of these items.

Tax & Customs

Customs and duties apply to alcohol shipments and are charged by the carrier on arrival. GST is not applied to orders shipped to New Zealand.

Shipping, customs and duties vary by destination and cannot be calculated at checkout. Please contact us at sales@kentstreetcellars.com.au for a shipping quote.

Product Exclusions

Water, Beer, Cider and RTDs are unable to be shipped internationally. Please contact us if you would like a shipping quote for any of these items.

Tax & Customs

Customs and duties apply to alcohol shipments and are charged by the carrier on arrival. GST is not applied to orders shipped internationally.