Shipping + Returns — Kent Street Cellars
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OUR COURIER PARTNERS ARE EXPERIENCING SOME DELAYS DUE TO COVID19. ALLOW ADDITIONAL TIME FOR DELIVERIES.
Delays are occurring due to COVID19, please allow additional time for orders.

Free Delivery on all orders over $150
to all Australian Urban Areas

Product Exclusions

Beers Cases, Water Cases, RTD Cases, Soft Drink Cases all have additional freight charges payable. These can vary from Urban Areas and Regional Postcodes.
Click here to view our postcode list. Any postcode not listed here is considered regional.

URBAN POSTCODES - Freight Charges Per Cases

NSW VIC ACT QLD SA WA TAS NT

$6/case

$10/case

$10/case

$10/case

$15/case

$15/case

$15/case

$15/case

REGIONAL POSTCODES - Freight Charges Per Cases

NSW VIC ACT QLD SA WA TAS NT

$10/case

$15/case

$15/case

$20/case

$25/case

$25/case

$25/case

$25/case

Non Urban Postcodes

If your postcode is not included in our postcode list it will be considered regional.
FREE Shipping is still available on all orders over $300 with a $25 delivery fee for orders under $300.

Returns + Refunds

We comply with your rights under Australian Consumer Law. At Kent Street Cellars, we are happy for a return on any stock that does not come as ordered if it is claimed within 7 working days. For all incorrect products, please ensure you provide the name of the business, your name, the date the order was delivered and the transaction number. Allow for 10 working days for all refunds & exchanges to be processed. Orders placed incorrectly and require returns will be charged additional freight and handling costs.

At Kent Street Cellars we aim to ensure that every product you purchase is delivered to you in the best possible condition. For this reason we do not accept returns on items due to a change of mind, as once products have left our warehouse we do not have the ability to control their handling or storage. We accept that on rare occasions a product may be "faulty" and we are happy to offer a full refund of the purchase price, however a minimum 3/4 full bottle must be provided to us for assessment prior to a refund being approved. The cost of return shipping in this instance will be covered by Kent Street Cellars.

Other Information

All website content & images used on Kent Street Cellars website are provided without warranty. Kent Street Cellars may make changes to content online at any time and may at times refer to products not available in your area or country. Please contact us at sales@kentstreetcellars.com.au at any time for any specific queries.
Where a wine vintage may not be available, another vintage may be substituted. All orders are subject to stock being available.

All prices are in Australian dollars and are inclusive of GST.

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