Shipping Policy & FAQs

Shipping Policy & FAQs

Contact & FAQs

Shipping FAQs

Is free shipping available on orders over $200?

Free standard shipping is available on orders over $200 to Australian Urban areas.

Regional deliveries are excluded from the free shipping offer, with shipping calculated at checkout based on your location.

Selected case products are also excluded from free shipping and incur a per-case freight charge regardless of order value. This includes Beer Cases, Water Cases, Budget Wine Cases, RTD Cases and Soft Drink Cases.

What are the shipping rates for Regional areas?

Shipping to Regional areas is calculated at checkout based on your delivery location and applies regardless of order value.

Selected case products also incur an additional per-case freight charge, which varies by state. This includes Beer Cases, Water Cases, Budget Wine Cases, RTD Cases and Soft Drink Cases.

Enter your postcode into the shipping calculator to confirm whether your address is Urban or Regional and view the applicable rates.

Is my address considered Urban or Regional?

Use the shipping calculator on this page to check whether your postcode is considered Urban or Regional.

Urban orders over $200 qualify for free standard shipping, subject to product exclusions. Regional orders do not qualify for the free shipping threshold, and shipping is calculated at checkout.

Some locations may also be unavailable for delivery due to carrier limitations, liquor licensing restrictions or dry-zone requirements.

Do any products have additional shipping charges?

Yes. Due to their size and weight, selected case products incur a per-case freight charge regardless of your order value or delivery area.

This applies to:

- Beer Cases
- Water Cases
- Budget Wine Cases
- RTD Cases
- Soft Drink Cases

The applicable per-case rate varies depending on your state and whether your delivery address is Urban or Regional. Your final shipping charge will be shown at checkout.

Do you offer same-day delivery in Sydney?

Yes. Same-day and other priority delivery services are available to eligible Sydney Metro addresses for qualifying orders. Enter your address at checkout to see the services available and applicable cut-off times.

How quickly will my order be dispatched?

Most in-stock orders are dispatched the same day, next business day or within two business days outside peak trading periods. Dispatch may take longer during major promotions, seasonal peaks or where an item requires additional processing.

Can I track my delivery?

Yes. Once your order has been dispatched, we'll email you tracking details from the relevant courier.

Can I have my order delivered to a PO Box or Parcel Locker?

Yes, using Standard Delivery only.

PO Boxes and Parcel Lockers aren't available for the following services:
- Same Day Deliver
- Same Evening
- Express
- VIP 3-Hour

What are the shipping rates for regional areas?

Regional shipping rates are calculated based on your postcode and the items in your cart. Enter your postcode in the calculator on this page to see the rates available for your order.

Do you offer international shipping?

Shipping may be available to selected destinations outside Australia and New Zealand by arrangement. Contact our team with the destination and products you're interested in and we'll advise what's possible.

How are taxes and customs handled in my order?

International orders may be subject to local duties, taxes and customs charges on arrival. These vary by destination and are the responsibility of the recipient.

Australian GST is not applied to orders shipped to New Zealand. For other international destinations, contact our team if you need more information before placing your order.

Are there products I can’t buy from overseas?

Water, Beer, Cider and RTDs cannot be shipped to New Zealand. Contact sales@kentstreetcellars.com.au for a quote on excluded items.

Delivery Timeframes

All delivery timeframes are estimates and refer to business days, Monday to Friday. Live rates are shown at checkout, with courier availability depending on your order, stock location and delivery address.

Delays may occur during peak periods or due to courier network disruptions.

RegionStandardExpressSame Day/VIP
SYDNEY METRO1-4 Business DaysNext Business DaySame Day, VIP 3-Hour, Evening
NSW (OUTSIDE SYDNEY)2-8 Business Days1-2 Business DaysNot Available
VIC/ACT/QLD (METRO)3-6 Business Days1-2 Business DaysNot Available
SA/TAS/WA/NT (METRO)3-8 Business Days2-4 Business DaysNot Available
REGIONAL (ALL STATES)3-10 Business Days2-5 Business DaysNot Available
Delivery Cut-Off Times

Priority delivery services are available at checkout for eligible postcodes and qualifying products. Please place your order before the applicable AEST cut-off time below.

SERVICEDETAILSORDER BY
SAME DAY DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED BY EARLY EVENING.12:00 PM
VIP 3-HOUR DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED WITHIN 3 HOURS.2:00 PM
SAME EVENING DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED AFTER HOURS.1:00 PM
EXPRESS (ALL STATES)AUSTRALIA-WIDE. FAST-TRACK OPTIONS AVAILABLE1:00 PM

Australian Shipping

Free Delivery on all orders over $200 to all Australian Urban Areas. Exclusions Apply.

Check my shipping rates

Enter your postcode to check your shipping rates.

Shopping outside Australia?

Click below to check your shipping options.

STANDARDEXPRESS
5-10 Business days1-4 Business days

Product Exclusions

Water, Beer, Cider and RTDs are unable to be shipped to New Zealand. Please contact us if you would like a shipping quote for any of these items.

Tax & Customs

Customs and duties apply to alcohol shipments and are charged by the carrier on arrival. GST is not applied to orders shipped to New Zealand.

Shipping, customs and duties vary by destination and cannot be calculated at checkout. Please contact us at sales@kentstreetcellars.com.au for a shipping quote.

Product Exclusions

Water, Beer, Cider and RTDs are unable to be shipped internationally. Please contact us if you would like a shipping quote for any of these items.

Tax & Customs

Customs and duties apply to alcohol shipments and are charged by the carrier on arrival. GST is not applied to orders shipped internationally.