Shipping FAQs
Is free shipping available on orders over $200?
Free standard shipping is available on orders over $200 to Australian Urban areas.
Regional deliveries are excluded from the free shipping offer, with shipping calculated at checkout based on your location.
Selected case products are also excluded from free shipping and incur a per-case freight charge regardless of order value. This includes Beer Cases, Water Cases, Budget Wine Cases, RTD Cases and Soft Drink Cases.
What are the shipping rates for Regional areas?
Shipping to Regional areas is calculated at checkout based on your delivery location and applies regardless of order value.
Selected case products also incur an additional per-case freight charge, which varies by state. This includes Beer Cases, Water Cases, Budget Wine Cases, RTD Cases and Soft Drink Cases.
Enter your postcode into the shipping calculator to confirm whether your address is Urban or Regional and view the applicable rates.
Is my address considered Urban or Regional?
Use the shipping calculator on this page to check whether your postcode is considered Urban or Regional. Refer to our postcode list here.
Urban orders over $200 qualify for free standard shipping, subject to product exclusions. Regional orders do not qualify for the free shipping threshold, and shipping is calculated at checkout.
Some locations may also be unavailable for delivery due to carrier limitations, liquor licensing restrictions or dry-zone requirements.
Do any products have additional shipping charges?
Yes. Due to their size and weight, selected case products incur a per-case freight charge regardless of your order value or delivery area.
This applies to:
- Beer Cases
- Water Cases
- Budget Wine Cases
- RTD Cases
- Soft Drink Cases
The applicable per-case rate varies depending on your state and whether your delivery address is Urban or Regional. Your final shipping charge will be shown at checkout.
Do you offer same-day delivery in Sydney?
Yes. Same-day and other priority delivery services are available to eligible Sydney Metro addresses for qualifying orders. Enter your address at checkout to see the services available and applicable cut-off times.
Delivery Timeframes
All delivery timeframes are estimates and refer to business days, Monday to Friday. Live rates are shown at checkout, with courier availability depending on your order, stock location and delivery address.
Delays may occur during peak periods or due to courier network disruptions.
RegionStandardExpressSame Day/VIP
SYDNEY METRO1-4 Business DaysNext Business DaySame Day, VIP 3-Hour, Evening
NSW (OUTSIDE SYDNEY)2-8 Business Days1-2 Business DaysNot Available
VIC/ACT/QLD (METRO)3-6 Business Days1-2 Business DaysNot Available
SA/TAS/WA/NT (METRO)3-8 Business Days2-4 Business DaysNot Available
REGIONAL (ALL STATES)3-10 Business Days2-5 Business DaysNot Available
Delivery Cut-Off Times
Priority delivery services are available at checkout for eligible postcodes and qualifying products. Please place your order before the applicable AEST cut-off time below.
SERVICEDETAILSORDER BY
SAME DAY DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED BY EARLY EVENING.12:00 PM
VIP 3-HOUR DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED WITHIN 3 HOURS.2:00 PM
SAME EVENING DELIVERYAVAILABLE TO SYDNEY METRO. DELIVERED AFTER HOURS.1:00 PM
EXPRESS (ALL STATES)AUSTRALIA-WIDE. FAST-TRACK OPTIONS AVAILABLE1:00 PM
How quickly will my order be dispatched?
Most in-stock orders are dispatched the same day, next business day or within two business days outside peak trading periods. Dispatch may take longer during major promotions, seasonal peaks or where an item requires additional processing.
Can I delay the dispatch or delivery of my order?
Orders are processed and dispatched as soon as possible after they are placed, so we’re unable to hold orders for dispatch or delivery on a later date. If you need your order to arrive around a particular date, we recommend placing your order closer to the required delivery window.
Can I track my delivery?
Yes. Once your order has been dispatched, we'll email you tracking details from the relevant courier.
Can I have my order delivered to a PO Box or Parcel Locker?
Yes, using Standard Delivery only.
PO Boxes and Parcel Lockers aren't available for the following services:
- Same Day Deliver
- Same Evening
- Express
- VIP 3-Hour
Do you offer international shipping?
Shipping may be available to selected destinations outside Australia and New Zealand by arrangement. Contact our team with the destination and products you're interested in and we'll advise what's possible.
How are taxes and customs handled in my order?
International orders may be subject to local duties, taxes and customs charges on arrival. These vary by destination and are the responsibility of the recipient.
Australian GST is not applied to orders shipped to New Zealand. For other international destinations, contact our team if you need more information before placing your order.
Are there products I can’t buy from overseas?
Water, Beer, Cider and RTDs cannot be shipped to New Zealand. Contact sales@kentstreetcellars.com.au for a quote on excluded items.
Australian Shipping
Free Delivery on all orders over $200 to all Australian Urban Areas. Exclusions Apply.
Check my shipping rates
Enter your postcode to check your shipping rates.
Your area is an Urban Area. Here are the Shipping rates for your suburb:
Your area is a Regional Area. Here are the Shipping rates for your suburb:
Unfortunately, we are unable to deliver to this postcode due to liquor licensing restrictions (Responsible Service of Alcohol / dry zones). Please contact us at support@kentstreetcellars.com.au if you need help.
Standard Shipping Fees below $200
NSWVICACTQLD
$10$10$10$10
Calculated at checkout
SAWATASNT
$15$15$15$15
Calculated at checkout
Want it sooner? Choose these at checkout
SAME DAYSAME EVENING
By early evening (order by 12pm AEST)After hours (order by 1pm AEST)
Cases (Beer, Water, RTDs, Soft Drinks)
The following items incur per-case freight charge regardless of the order value: Beers Cases, Water Cases, Budget Wine Cases, RTD Cases and Soft Drink Cases.
NSWVICACTQLD
$10/case$15/case$10/case$15/case
$25/case$25/case$15/case$25/case
SAWATASNT
$15/case$15/case$15/case$25/case
$25/case$50/case$50/case$50/case
Shopping outside Australia?
Click below to check your shipping options.
STANDARDEXPRESS
5-10 Business days1-4 Business days
Product Exclusions
Water, Beer, Cider and RTDs are unable to be shipped to New Zealand. Please contact us if you would like a shipping quote for any of these items.
Tax & Customs
Customs and duties apply to alcohol shipments and are charged by the carrier on arrival. GST is not applied to orders shipped to New Zealand.
Shipping, customs and duties vary by destination and cannot be calculated at checkout. Please contact us at sales@kentstreetcellars.com.au for a shipping quote.
Product Exclusions
Water, Beer, Cider and RTDs are unable to be shipped internationally. Please contact us if you would like a shipping quote for any of these items.
Tax & Customs
Customs and duties apply to alcohol shipments and are charged by the carrier on arrival. GST is not applied to orders shipped internationally.
Order Issues FAQs
Something not quite right with your order? We're here to help.
Have your order number handy and, where relevant, clear photos of the product and packaging. Please keep any affected products, contents and packaging until your request has been reviewed.
Submit a request through the portal or fill out the form below.
What should I do if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives. If an item has been damaged in transit or you’ve received an incorrect product, submit a request through our Order Issues & Returns form as soon as possible.
Please keep the affected product and all packaging while we review your request. We may ask for clear photos of the product, outer shipping box and internal packaging to help us assess what happened.
For eligible damaged or incorrectly supplied items, Kent Street Cellars will cover the cost of return shipping and arrange a refund, replacement or exchange as appropriate and subject to availability.
What should I do if an item is missing from my order?
If something is missing from your delivery, submit an Order Issues & Returns request with your order number and details of the missing item.
If the parcel arrived damaged, opened or appears to have been tampered with, please keep the packaging and include photos with your request.
What should I do if I think a wine is faulty?
If you believe a wine is faulty, please submit a request with your order number, a description of the issue and clear photos of the bottle and label. Depending on the issue, we may also ask for photos of the cork or closure and the wine poured into a glass against a clear background.
Please keep the bottle and remaining contents until we've reviewed your request, as we may need the wine returned for assessment.
Suspected faults, heat damage and aged wines are assessed on a case-by-case basis. Pasted markdown
Do minor marks or cosmetic imperfections count as damage?
Minor cosmetic blemishes that do not materially affect the product's quality, use or presentation are not generally considered a faulty or damaged item.
If you're unsure, submit a request with clear photos and our team will review it.
Can I return an item if I've changed my mind or ordered the wrong product?
Yes. Eligible change-of-mind returns may be accepted within 7 days of delivery, provided the item is unopened and in resaleable condition.
Return shipping and handling fees apply. Some products may be excluded, including chilled products that have subsequently been returned to room temperature or products that have not been stored appropriately.
Approved change-of-mind returns can be exchanged or issued as store credit in accordance with our returns policy. Pasted markdown
Can I return a gift?
Eligible gifts may be returned within 7 days of delivery provided they are unopened and in resaleable condition.
You'll need the original order number or gift order reference so we can locate the purchase. Eligible gift returns may be exchanged or issued as store credit, with return shipping and handling fees applying.
How long will my refund take?
Once an eligible return has been received and approved, refunds are processed to the original payment method within 10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.
Replacement and exchange timeframes are subject to product availability.
Can I return an international order?
International returns are assessed on a case-by-case basis. Please submit a request or contact our team before sending anything back to us.
Return shipping costs, customs duties or taxes may apply depending on the reason for the return. Faulty products remain eligible for appropriate remedies in accordance with our policy.
