Due to high demand, our courier partners are experiencing delays. Your package may take longer than usual to arrive.
Courier delays may cause longer delivery times. Thanks for your patience!
Same Day Delivery available for all Sydney Metro orders
Same Day Delivery available for all Sydney Metro orders
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SHIPPING + RETURNS

Shipping Update

Our courier partners are currently experiencing delays, which may impact regular delivery timeframes. While we always strive to get your orders to you as quickly as possible, these delays are unfortunately beyond our control.

For customers in eligible areas, express and same-day shipping options are still available and will appear at checkout if applicable.

Thank you for your patience and understanding as we work closely with our courier partners to minimise any disruptions. If you have any questions about your order, our team is here to help via the chat in the bottom right-hand corner or by email at sales@kentstreetcellars.com.au.

We appreciate your continued support!

Free Delivery on all orders over $200
to all Australian Urban Areas

Orders Below Free Shipping Threshold

Purchases under $200 to urban addresses will incur a delivery fee per location.
Beers Cases, Water Cases, RTD Cases, Soft Drink Cases all have additional freight charges payable. Please refer to the product exclusions tab below.
Click here to view our postcode list. Any postcode not listed here is considered regional.
Regional addresses will be charged on a calculated rate based on your location.

URBAN POSTCODES - Order Under $200

NSW VIC ACT QLD SA WA TAS NT

$10

$10

$10

$10

$15

$15

$15

$15

Product Exclusions

Beers Cases, Water Cases, RTD Cases, Soft Drink Cases all have additional freight charges payable. These can vary from Urban Areas and Regional Postcodes.
Click here to view our postcode list. Any postcode not listed here is considered regional.

URBAN POSTCODES - Freight Charges Per Cases

NSW VIC ACT QLD SA WA TAS NT

$10/case

$15/case

$10/case

$15/case

$15/case

$15/case

$15/case

$25/case

REGIONAL POSTCODES - Freight Charges Per Cases

NSW VIC ACT QLD SA WA TAS NT

$25/case

$25/case

$15/case

$25/case

$25/case

$50/case

$50/case

$50/case

Non Urban Postcodes

If your postcode is not included in our postcode list it will be considered regional.
A shipping rate will be provided at checkout if your postcode is not included in this list.

Returns + Refunds

We comply with your rights under Australian Consumer Law. At Kent Street Cellars, we are happy for a return on any stock that does not come as ordered if it is claimed within 7 working days. For all incorrect products, please ensure you provide the name of the business, your name, the date the order was delivered and the transaction number. Allow for 10 working days for all refunds & exchanges to be processed. Orders placed incorrectly and require returns will be charged additional freight and handling costs.

At Kent Street Cellars we aim to ensure that every product you purchase is delivered to you in the best possible condition. For this reason we do not accept returns on items due to a change of mind, as once products have left our warehouse we do not have the ability to control their handling or storage. We accept that on rare occasions a product may be "faulty" and we are happy to offer a full refund of the purchase price, however a minimum 3/4 full bottle must be provided to us for assessment prior to a refund being approved. The cost of return shipping in this instance will be covered by Kent Street Cellars.

Kent Street Cellars does everything possible to ensure old and back vintaged wines are of the best provenance and are stored and shipped with the upmost care. However, there is an inherent risk when purchasing aged wine due to factors outside of our control. If you believe an aged wine is faulty, we require evidence of proper storage in addition to the above return criteria. Further assessment of the wine(s), such as chemical analysis and supplier tasting, may be required. If the wine is judged to be of sound quality, the contents will be shipped back to you at your cost. If the wine is deemed faulty, a refund will be provided. This policy is valid from one year from purchase date.

Other Information

All website content & images used on Kent Street Cellars website are provided without warranty. Kent Street Cellars may make changes to content online at any time and may at times refer to products not available in your area or country. Please contact us at sales@kentstreetcellars.com.au at any time for any specific queries.
Where a wine vintage may not be available, another vintage may be substituted. All orders are subject to stock being available.

All prices are in Australian dollars and are inclusive of GST.

New Zealand
+ International Deliveries

Shipping to a New Zealand Address 

EXPRESS SHIPPING
1-4 Business Days

STANDARD SHIPPING
5-10 Business Days

Product Exclusions

Water, Beer, Cider and RTD's are unable to be shipped to New Zealand. Please contact us at sales@kentstreetcellars.com.au if you would like a shipping quote for any of these items.

Returns + Refunds

We comply with your rights under Australian Consumer Law. At Kent Street Cellars, we are happy for a return on any stock that does not come as ordered if it is claimed within 7 working days. For all incorrect products, please ensure you provide the name of the business, your name, the date the order was delivered and the transaction number. Allow for 10 working days for all refunds & exchanges to be processed. Orders placed incorrectly and require returns will be charged additional freight and handling costs.

At Kent Street Cellars we aim to ensure that every product you purchase is delivered to you in the best possible condition. For this reason we do not accept returns on items due to a change of mind, as once products have left our warehouse we do not have the ability to control their handling or storage.

Tax + Customs

Customs and duties are applicable to all alochol shipments. These fees will be charged by the carrier of the goods and will be calculated when the goods arrive in New Zealand. GST is not applied to any orders shipped to New Zealand.

Rest of the World

Shipping, customs and duties vary for each country and cannot be calculated at checkout. Please contact us at sales@kentstreetcellars.com.au if you would like a shipping quote.

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