Frequently Asked Questions
Do you have a physical store?
No. Kent Street Cellars is an online-only retailer, based in Sydney and delivering across Australia. We operated a physical Sydney store until 2020 before moving fully online.
Where is Kent Street Cellars based?
We are an independent, Australian-owned business based in Sydney. Orders are packed and dispatched from our Sydney warehouse.
Can I collect my order?
We do not currently offer click and collect. Orders are delivered through our courier network, with same-day delivery available to eligible Sydney Metro postcodes.
Do you offer same-day delivery in Sydney?
Yes. Same-day delivery is available to eligible Sydney Metro postcodes on in-stock products, subject to the order cut-off shown at checkout. Available delivery options will appear automatically once you enter your address.
Do you deliver outside Sydney?
Yes. We deliver across Australia using standard and express services. International delivery may also be available by arrangement. Contact our team with the destination and products you're interested in for a quote.
How do I track my order?
Once your order has been dispatched, we'll email you tracking details from the relevant courier. You can also check your order status through your KSC account where available.
Can I change or cancel an order after placing it?
We process orders quickly, so contact us as soon as possible if something needs to change. If your order has not yet been picked and dispatched, we may be able to amend or cancel it. Fees may apply depending on the order status. See our Shipping & Returns policy for full details.
Can you help me choose a bottle?
Yes. Tell us what you’re buying for, what you usually enjoy and your approximate budget. Our team can recommend options from the current range, whether it is for a gift, dinner, celebration or your own collection.
Can you help me find a specific or hard-to-find bottle?
Yes. If there's something you can't find in the current catalogue, send us the details through the enquiry form. Our team can advise whether we can source it or suggest an appropriate alternative.
Do you have live chat?
Yes. Live chat is available Monday to Friday, 9am to 5pm. Outside these hours, send us a message and our team will respond during the next available business hours.
Send Us a Message
Live Chat
Available Monday to Friday, 9am to 5pm.
Shipping and Returns
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